FAQ

How do I contact customer service?
Sorrel Sky Gallery is open 7 days a week.
Durango is open daily from 9:00-6:00 and 10:00-5:00 on Sundays (Mountain Time).
Santa Fe is open daily from 9:30-5:30 and 10:00-5:00 on Sundays (Mountain Time).
Please give us a call at 970-247-3555 in Durango or 505-501-6555 in Santa Fe or email us.
 
How do I place a special order?
Most jewelry products available from Sorrel Sky Gallery are available for special order and many of our painters will do a commissioned piece. Please call the gallery at 970-247-3555 for Durango, or 505-501-6555 in Santa Fe or email us to inquire about a special order.
 
How long will it take for my order to arrive?
Items ordered online are shipped typically within 24 hours of placing the order. However, special orders, can take 4-8 weeks depending on the item. All jewelry items ship free. Fine Art and Sculpture shipping rates vary according to size, value and destination. Shipping rates are available once the items are in your cart.
 
What is your return policy?
Sorrel Sky Gallery offers a 30 day full refund from the date of purchase. Returned items must be in unused condition.
 
We do not offer refunds or exchanges on special orders.
Sale items cannot be exchanged or returned.
Please call Sorrel Sky Gallery at 970-247-3555 in Durango, or 505-501-6555 in Santa Fe, in the event of a return. You may mail returns to:
Sorrel Sky Gallery Durango
828 Main Ave.
Durango, CO 81301
or
Sorrel Sky Gallery Santa Fe
125 W. Palace Ave.
Santa Fe, NM 87501
 
Do you charge sales tax?

Customers residing outside of Colorado will not be charged sales tax. Residents of Durango, CO will be charged the standard 8.4% tax, while La Plata County residents will only be charged county and state tax. All other Colorado residents will be charged state tax.

New Mexico residents will be charged sales tax at the appropriate tax rate based on their shipping address.

Workshop Cancellations and Refunds:
If you should need to cancel your workshop reservation, please contact Sorrel Sky Gallery at 970-247-3555. A full refund will be issued to your method of payment within 30 days of enrollment (payment). After 30 days (from enrollment date) you will be a store credit. If Sorrel Sky cancels a workshop, you will receive a full refund. We are, however, not responsible for additional costs – i.e. transportation or accommodation expenses.
 
What is your repair policy?
We will repair or replace any defective merchandise within 60 days of purchase. After 60 days or in the event the customer is responsible for merchandise damage, there will be a repair fee. Sorrel Sky Gallery works directly with each artist for repairs; therefore prices may vary.
 
Can I have my order gift wrapped?
Of course!
 
Do you ship internationally?
Yes, please call us at 970-247-3555 or email us to process your order. Shipping internationally incurs varying fees based upon your country of residence.
 
Where are you located?
You can find us in both Durango, CO and in Santa Fe, NM.
828 Main Ave., Durango, CO 81301
125 W. Palace Ave., Santa Fe, NM 87501